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Info Lowongan Kerja Staff di GOJEK Indonesia - Terbaru Update

Penting : Kami selalu berusaha menyajikan lowongan kerja yang menggunakan metode melamar secara ONLINE, seperti melalui Email, E-recruitment, Portal lowongan kerja (Jobstreet, Kalibrr, dll.) serta Google Docs. Ini dikarenakan banyaknya pencari kerja atau yang biasa disebut dengan Jobseeker yang mengeluh karena melamar melalui Offline atau mengirimkan hardfile ke alamat perusahaan bisa menghabiskan uang mereka, seperti membeli amplop, nge-print dan biaya POS!

Bulan ini, Gojek Indonesia membuka lowongan pekerjaan berbagai posisi. Jika kamu sesuai dengan kualifikasi, diharapkan segera melamar sebelum lowongan ditutup. Informasi lowongan kerja yang kami sampaikan di bawah bersumber dari Website Official Karir Gojek Indonesia (career.gojek.com). Jadi kami pastikan lowongan kerja ini resmi dan pastinya GRATIS, tanpa ada pungutan biaya selama proses seleksi.

About Gojek

Gojek is a technology startup based in Jakarta, Indonesia. Specialising in ride-hailing and logistics, we are also the only company in Southeast Asia to be part of Fortune's 50 Companies That Changed the World (2017). 

Gojek is a Super App: one app with over 20 services including food delivery, commuting, digital payments, shopping, hyper-local delivery, massages, and many more. Gojek is Indonesia’s first and fastest growing unicorn building an on-demand empire. 

Our total of 2,000,000 driver-partners collectively travel 16.5 million KM daily – making us Indonesia’s de-facto transportation choice. Gojek is a verb! Gojek is a way of life!

Informasi Lowongan Kerja Staff Gojek Indonesia Update 15 September 2021

1. PMM Lead User Spend

About the Role

This role working together with GoPay - Head Of Product Marketing User Spend, to build a strong fundamental of overall GoPay User Spend penetration by leading GoPay Strategic Initiatives. 

This role works closely with Pod Leader, Brand team, Creative team, Media team, Growth Team, Research team as well as other GoPay user spend team

What You Will Do

•Solve consumer problem on payments by educating/building awareness towards GoPay ubiquity value proposition
•Manage and drive overall consumer lifecycle [acquisition - retention] through comprehensive GTM plan + execution efforts both covering promo and non promo activities to drive GoPay penetration across different use cases
•Manage the Product Marketing team (consists of 3 PMMs), build the team’s capability and grow their skill aspects toward: understanding user, building value proposition, plan + campaign execution management, including offline + digital media strategy optimization
•Work closely with the internal cross-functional leaders, varied from pod, growth, brand, creative, product, CCU, sales/merchant/partnership and research to align on strategy and oversee the execution and impact measurement

What You Will Need

•At least 8 years of work experience, with at least 4 years of experience in product marketing management, digital marketing, or other related fields with a proven track record of driving highly effective marketing campaigns and product changes by making users’ problems your own Knowledgeable at market research; a “do-whatever it-takes” mindset to understand your market, customers, and competition, further harness it effectively to generate insights, make decisions, and drive growth
•Passion for building user-focused product experiences and communication by creating genuine and authentic consumer relationships
•Ability to roll up sleeves and get in the trenches to get the job done right
•A bias toward action, excellent collaboration skills, with the ability to distill complex plans into clear and actionable tasks
•Strong project management capabilities; ability to manage multiple campaigns with a sharp focus on detail without losing sight of the big picture
•Keen interest in fintech, willing to learn about the industry, further sharing a passion with GoPay’s mission for increased financial inclusion

2. Senior Business Intelligence Analyst - Merchant Payments

About The Role

We'll cut to the chase and get to what makes this role exciting. Firstly, it’s a senior analyst role that is highly collaborative (think of it like a data consultant). Secondly, your work will directly impact the scope and growth of the Payments wing of GoJek. More specifically, you'll oversee the Payments' data products, which consist of automated data dashboards, reports, alerts, and simulation tools. Working closely with the Product and Business teams, you'll help address and resolve the platform's critical issues and guide the direction for its next features. In our opinion, the coolest part of this role is your ability to own the future of this product, ensure its quality and longevity, and see the results of your efforts in people's everyday lives.

What You Will Do

•Conduct deep analytical dives into understanding customer/merchant behaviors to guide business decisions
•Build a data model to help make data-decision easier and faster, e.g. segmentation, prediction, prioritization, etc
•Guide and teach other junior analysts in doing advanced analysis or building a model
•Conduct general analysis on each new feature/product that has been released/ will be released
•Event performance analysis (i.e. cashback, promos, POI)
•Provide visualizations to track our product performance
•Data ETL (Extraction, Transform, and Load)

What You Will Need

•At least 5 years of experience as an analyst, or in the Business Intelligence or Data Science fields
•Proficient in building a data model (e.g. segmentation, prediction, prioritization) and familiar with the dos and donts every step of the way from the EDA to the execution (Pyhton/R)
•Proficiency in all variants of SQL
•Proficiency in ETL (extract, transform, load) and data visualization tool (Tableau, Metabase, GDS)
•Excellent analytical, communication, and presentation skills to share recommendations clearly and effectively
•Ability to work with team members on data science projects
•Strong contribution in database design and data architecture, data mining and analytics, data security and privacy, and data visualization

3. Account Executive - Surabaya

About the Role

Strap on your helmet and climb on board if you're ready to be our Account Executive. Based in Surabaya, you’ll be part of the Indonesia Regional Sales team that oversees Gojek's merchant-partners in the area. You'll play a critical role in executing sales strategy, maintaining current merchant-partner campaigns, as well as building and strengthening relationships with merchant networks here (including regular visits upon assigned leads!). The Merchant Engagement and Sales Support team will be your companions on this ride. You will get ample opportunity to flex and utilize your excellent business sense and market knowledge. Perhaps the most meaningful of all: your efforts will work to enhance the lives and businesses of our millions of merchant-partners in Indonesia, providing them with the attention, care, and opportunities they deserve.

What You Will Do

•Build and maintain relationships with our top 20% merchant-partners directly and drive to approach new merchants
•Collaborate with business owners to provide bigger business opportunities and help to boost their revenue by using Gojek's platformAnalyze consumer behavior, market insight, field situation, and market trends in your territory
•Assist in organizing and coordinating micro internal and external events
•Prepare sales forecasts and budgets; set transaction targets in areas like product mix, sales volume, market shares in their territory

What You Will Need

•A Bachelor’s degree in any field
•At least 3 years of experience in Sales at a unicorn tech-company, top multinational FMCG, or SME Banking (Funding, Lending, Credit Card)Interest in working in with small-medium businesses
•Preferably spent significant time (>1 year) in representative area and has strong network and knowledge about the region
•Great communication and negotiation skills to maintain strong relationships with key partners
•Ability to be adaptable to changes in plans, and possesses strong prioritization, organization, and time management skills in order to work comfortably under pressure in a fast-paced and ambiguous environment
•Strong interpersonal and team management skills effectively collaborate with various teams, understanding their concerns, and formulating actionable steps forward

4. HR Compliance Lead

About the Role

Fasten your helmet and climb aboard if you’re ready to be our HR Compliance Lead. In this role, you will be an integral player within the People Operations based in Jakarta, Indonesia. Focusing heavily on HR Compliance main processes, you will help to ensure that the company adheres to legal standards and policies, stay up to date on all general labor law compliance and issues, thoroughly understanding compliance laws, providing adequate communication to managers and employees about such laws, as well as being responsible for providing guidance on HR compliance matters. The folks in the GTF People Operations team(s) will be your companions on this ride. Your efforts will band together to enhance the company's operational excellence.

What You Will Do

•Researching changes in rules and regulations, analyzing their effect on the company, and communicating findings report to respective PIC
•Getting updates on every employee-based regulatory and legislative changes and/or modifications and ensuring that developments in rules and policies are restructured with HR practices, articles, policies, and systems.
•Collaborating with the legal department to communicate the associated requirements with every applicable HR-based regulatory and legal and compliance training programs.
•Collaborating with the legal department to draft procedures, processes, and policies to facilitate a better compliance stance in the company.
•Responsible for the preparation and delivery of compliance-based communications and training to employees.
•Conduct employee-related investigations as directed by the stakeholders.
•Handling sensitive employee data or reports in a discreet manner

What You Will Need

•Bachelor's Degree is required, or equivalent experience. 
•At least 5 years in a Human Resources role Experience with government regulation especially in financial industry relating to HR, ISO and compliance reporting requirements Experience responding to audits from outside agencies and/or responding to legal inquiries
•Excellent verbal and written communication skills Ability to partner with internal HR team members, business leaders, and in-house counsel to drive compliance and HR-related projects forward

5. Account Executive - Semarang

About the Role

Strap on your helmet and climb on board if you're ready to be our Account Executive. Based in Semarang, you’ll be part of the Indonesia Region team that oversees Gojek's merchant partners in the area. You'll play a critical role in executing sales strategy, as well as building and maintaining relationships with merchant partner networks here (including regular visits upon assigned leads!). The Merchant Engagement and Sales Support team will be your companions during this ride. You will get ample opportunity to flex and utilize your excellent business sense and market knowledge. Perhaps the most meaningful of all: your efforts will work to enhance the lives and businesses of our millions of merchant partners in Indonesia, providing them with the attention, respect, and opportunities that they deserve.

What You Will Do

•Prepare sales forecasts and budgets; set transaction targets in areas like product mix, sales volume, market shares in your territory
•Analyze consumer behavior, market insight, field situation, and market trend in your territory
•Conduct regular review on merchants leads (i.e., monitor merchant growth, transfer merchants to new categories, competitor activity, etc.)
•Provide advice to merchant partners based on valid data analytics results to increase their transactions
•Create a regular report on your territory's happenings in relation to the regional/ national company strategy

What You Will Need

•At least 3 years of relevant experience within the Banking, Telecommunications, or Accommodations industries
•At least 1 year of experience working in the Semarang area, with a strong network and knowledge about the region
•Experience in managing key partners / key accounts
•Ability to bridge, develop and maintain a strong relationship with key partners / key accounts
•Strong business sense with an understanding of the local markets, customers, and competitors
•Data-driven mindset and the ability to work under pressure in a fast-paced and ambiguous environment

6. Account Management Admin - Moka

About the Role

We are looking for a competent Account Manager  to find business opportunities and manage customer relationships in the Full-Service Restaurant sector. As the Account Management Admin for Moka, you’ll be directly responsible for the preservation and expansion of our key FSR customer base. The ideal candidate will be experienced in customer service and sales. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach. Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

What You Will Do

•Maintain Management System and Google platform (Gdocs, Gsheet, etc)
•Processing data with Excel formulas (Vlookup, Hlookup, PIVOT)
•Provide and analyze data and reports at the end of each month, end of semester and end of the year for the head account manager and data team
•Cross collaborate with relevant team to provide the most accurate data in regards of retention and Merchants Assignment
•Support and assist the Account Management team in day to day tasks

What You Will Need

•At least 1 year of working experience in administrative task
•Strong analytical and planning skills, familiar with Excel and GSheet
•Excellent time management and problem-solving skills
•Superior verbal and written communication skills in both English and Indonesian

7. Customer Service Associate - Financial Services Platform

About the Role

As a Customer Care Associate in GoTo Financial Services, you will help us bring the most delightful Customer Care Experience to our users. You will collaborate closely with the Customer Service Head to lead a very skilled and customer-centric team in our contact center. You will be dealing with a number of customer care metrics, such as response time and first contact resolution, and plan as well as execute several improvement projects to improve our current processes and bring down customer pain points to the utmost minimum. You’re responsible for the end-to-end performance of our contact center, from hiring, training to the QA process. The teams that you’ll be working with vary from UX, Product, Collection, Engineer, and other teams related.

What You Will Do

•Lead the day to day customer care operations, making sure all of the performance metrics achieve our OKRs
•Provide a comprehensive report of those performance metrics along with the action items to maintain or improve them on a bi-weekly basis Lead improvement initiatives, from documenting the plans to executing itManage our SOP’s; create new SOP’s when there are new features or product launches as well as update the existing ones when necessary
•Act as a communication bridge between your customer care team and other stakeholders, such as Engineer and product team when critical issues arise
•Able to resolve those issue escalations and ensure they’re communicated back to users

What You Will Need

•At least 2 years of working experience in Customer Service or general operations for the Financial Services industry; preferably in the digital lending space but with familiarity with the customer service procedures, regulations, and methodology
•Strong ability in planning strategically and analyze problems at hand or those that are likely to take place in the future
•Have good decision-making skills and the ability to navigate through ambiguous situations
•Have good project management skills to handle multiple projects at the same time, from crafting documentation to execution
•Have the ability to work independently with good time management skills in collaboration with cross-functional groups to drive initiatives that aim at achieving OKR’s
•Experience in a fast-paced startup environment is a plus
•Excellent English and Bahasa written and communication skills

8. Masih ada posisi lainnya untuk bulan ini, silakan cek lewat link di bawah

Apply hanya lewat link >> career.gojek.com

*Lowongan di atas bisa tutup sewaktu - waktu apabila posisi sudah terisi

- Jangan lupa Country Pilih Indonesia
- Selain posisi di atas, masih terdapat posisi lainnya
𝗖𝗔𝗧𝗔𝗧𝗔𝗡 : 

1. Kami hanya share ulang lowongan kerja ini dari sumber yang terpercaya.
2. Lowongan kerja ini GRATIS, tanpa dipungut biaya.
3. Selalu waspada terhadap segala bentuk penipuan.

Sekian informasi yang dapat kami sampaikan mengenai lowongan kerja di Gojek Indonesia, Jika kamu sesuai dengan kualifikasi segeralah melamar, Jika tidak sesuai janganlah menyerah, tetaplah semangat mencari pekerjaan impianmu. Jangan lupa beribadah dan berdoa karena rezekimu sudah ada yang mengatur. Jika ditolak olah satu perusahaan berarti memang bukan rezekimu untuk bekerja di sana, Tuhan sudah menyiapkan rezeki yang lain, yang lebih baik untukmu.

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