Lowongan Kerja Shopee Berbagai Posisi - Terbaru Update

About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies.

Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam

Lowongan Kerja Shopee Update 01 November 2020

1. Customer Operations Quality Assurance (based in Yogyakarta)

Job Description
  • Evaluate employees' job performance and recommend action
  • Achieve qualitative call monitoring & scoring goals as established
  • Provide reports related to a quality score of all agents on an ongoing basis (daily, weekly, monthly)
Minimum Qualifications
  • Good team player with positive attitude and eagerness to learn
  • Minimum 1-year experience as QA within Customer Service Area
  • Driven and motivated
  • Excellent communication capability
  • Strong analytical and problem-solving skills
  • Willing to be placed in the Yogyakarta area

2. ShopeePayLater - Collection Data Analytics


Job Description
  • Responsible in managing the data in collection team to spot any anomalies in the operation.
  • Monitor recovery in collection team by different dimension such as team, vintages, location, etc.
  • Do resource planning for headcount management in collection team.
  • Identify any anomalies quickly, especially in fraudulent behavior for management action.
Minimum Qualifications
  • Min. Diploma/Bachelor degree holder from reputable university.
  • Has 1 - 4 years experience analyzing big set of data using SQL in collection field, MIS, or related fields.
  • Strong analytical thinking, numerical skill, and data-driven.

3. Sea Money - Customer Service Trainer

Job Description
  • Executed overall end-to-end training processes ranging from training need analysis, module and material creation, session delivery, training effectiveness measures, and reporting.
  • Provides suitable training sessions based on needs, typically for new-hire basis and existing customer service agents covering on-boarding, improvement, product/system update, and refreshment.
  • Define and maintain documentation of the most current operational process to be used for training material.
  • Provides training practice to overall level performers with emphasis on low-performing members with measuring standards to ensure quality output.
  • Coordinate with HR on-boarding team regarding the placement of newly-hired customer agents.
  • Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect which includes QA, RTFM, data analyst, etc.
  • Ensure smooth process of new team member to understand and demonstrate the correct usage of work tools, team standards, and do & don't-s.
Minimum Qualifications
  • Candidate must possess Bachelor's degree from reputable university.
  • Candidate must have minimum 3-years experience as customer service trainer from top banking companies, fond demostrate strong implementation of quality assurance, knowledge management, manpower management, or similar position.
  • Strong compliance in working knowledge of policies, procedures, and rules of operational process in banking.
  • Strong computer skills especially in Microsoft PowePoint and Excel.
  • Outstanding communication skills and interpersonal abilities.
  • Analytical mindset with excellent organizational skills

4. Merchant Activation Intern

Job Description
  • Maintain POSM, RTM, and Marketing promo related database
  • Work closely with Business Development team
  • Set deployment schedule and revisit
  • Maintain deployment database
  • Follow up Merchant Activation Field related issues (can't login, PIC can't be contacted, outlet permanently closed, etc)
Minimum Qualifications
  • Finished a bachelor's degree from a reputable university
  • Fast learner and good team player
  • Strong in communication
  • Proficiency in MS. Office, especially MS. Excel
  • Able to communicate in English is preferred
  • Available for at least 3 months and able to start immediately

5. Customer Operations Team Leader (based in Yogyakarta)

Job Description
  • Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
  • Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
  • Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
  • Proactively resolve special cases by escalating to respective divisions accordingly.
  • Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Minimum Qualifications
  • Minimum Diploma's degree from reputable university.
  • 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
  • Strong skills in communication, logical thinking, and problem-solving.
  • Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
  • Candidate should be fond working in English-speaking environment, preferably good in both verbal and written

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- Lowongan kerja di atas hanya bisa di lamar lewat 👉 Kalibrr Shopee
- Selain lowongan kerja di atas, masih banyak lowongan kerja lainnya.
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