Lowongan Kerja di Zalora Indonesia - Terbaru Update

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. 

ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group


1. Graduate Operations Trainee


The Operations Trainee program is a one year program that aims to develop future operations leaders in Zalora. We target to give you the widest possible exposure, from day to day operations “on the floor” to being part of project teams solving our biggest operations challenges. 

The program is rotation based, covering Warehouse and Distribution, location based in Bekasi & South Jakarta. You will experience to giving strategic advice directly to Fulfillment Associate Director. We are confident when we say that this program is the best start for fresh graduates that want challenges, personal growth and being part of building e-commerce history! 

  • Learn and contribute as much as possible!
  • Support day-to-day operations and run improvement initiatives in Warehouse and Distribution
  • Drive and / or being part of project teams addressing most critical Operations issues
  • Work harder than everyone else in the company
Requirements :

1. The best students from top ranked universities in Indonesia and internationally. As long as you are smart and hungry, we have no restrictions on field of study You want to get your hands dirty and work hard to achieve great results

2. You have a keen interest in the field of operations and ecommerce You genuinely love to solve problems, have excellent analytical skills and you are able to communicate complex problems / solutions efficiently

3. Microsoft Office skills (Excel, Word and PowerPoint) is a must

4. You are top motivated with a dynamic personality, high level of enthusiasm and commitment

5. You speak native Bahasa and fluent English

6. You are excited to work in a multicultural and high pace environment

7. You share our vision to build Zalora as the number 1 fashion ecommerce in Indonesia and across South East Asia!

2. Customer Service Assistant

We are looking for an excellent support system for the company and want to continue to grow and shine with us. Working together with both Customer Service and Logistics team, this role requires good communication and negotiation skills. This role is based in Bekasi

  • Identify and assess customers’ needs based on past interactions to exceed customers’ expectations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Utilize excellent customer service skills and take over escalated calls/walk-ins when needed
  • Able to escalate unresolved queries and redirect problems to correct resources when needed
  • Ensure proper recording, documentation, and closure
  • Ability to multitask, prioritize, and manage time effectively
  • Recommend procedure improvements and work on implementation
  • While we prefer someone with a degree, it’s not essential as we are looking for someone with a vibrant personality to handle our customers
  • Willingness to learn about our awesome products and services
  • Have an eye for details and is not afraid to take ownership of the situation when needed
  • Able to communicate in English, both written and spoken is a must 
  • Able to do a rotational weekend shift
  • Able to work between 6:00 am-12: 00 am, 5 days a week
  • Proactive and analytical
  • Fast learner
  • A customer-oriented person who is friendly yet determined to excel in a fast-growing company

3. Executive Campaign - Ops

Zalora Indonesia is looking for a Executive Campaign - Ops who will enthusiastically contribute to shaping and executing our marketing campaigns. It is one of our most crucial roles, which connects the overall user experience from Marketing, Customer Experience, Product Management, and Production. The role is based in South Jakarta, direct report to Head of Campaign. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career.

  • Plan & lead the execution of marketing campaigns for brand & seller vouchers including process development.
  • Plan & lead the execution of marketing campaigns for new category expansions including process development.
  • Monitor the campaigns running status and perform regular analysis of campaign performance and metrics to report on campaign performance.
  • Collaborate and coordinate across multiple teams and departments.
  • Ensure smooth and timely execution of campaigns.
  • Minimum Bachelor degree from Marketing, Management, Communication, Accounting, Finance or Business major study are preferred.
  • From tier 1 public universities is preferred or equivalent private universities
  • Minimum 1 year work experience in digital marketing, preferably in e-commerce, advertising, data analysis or campaign management.
  • Possess a genuine interest in fashion & lifestyle and a creative mindset
  • Ability to effectively manage multiple tasks of varying complexities, meet deadlines and work well under pressure
  • Analytically proficient and highly experienced with conducting data analysis in excel, interpreting and executing decisions based on the results
  • Communicate effectively, outspoken, detail and results oriented
  • Familiarity with most of Social Media platforms

4. Finance Intern

  • Receive invoice from vendor, checking the completeness document, stamp receive the invoice
  • Filling accounting document
  • Update invoice tracker in G-drive
  • Copy tax slip and submit to tax sub-department
  • Candidate at least last semester on Accounting or Business Administration degree or higher diploma
  • Good knowledge of Microsoft Excel
  • Meticulous and maintain high work integrity
  • Pro-active and good team player
  • Mature and able to work independently

5. Buying Intern
  • ZALORA Indonesia is looking for a Buying/Merchandising Intern for the Female Apparel category.
  • Assisting the Merchandising team to identify and evaluate brands revenue
  • Analyze consumer, competitor, and industry trends
  • Last semester of college
  • Available full-time Mon-Fri, 9 AM-6 PM (currently working from home)
  • Please state your internship duration, start date, and end date in your resume
  • Interested in fashion
  • Interested to learn about the buying department
  • Knowledgeable in Microsoft Excel (such as Pivot Table, Vlookup, etc)


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