Lowongan Kerja Shopee Juni 2020 (Customer Operation Leader, Customer Service)
Kamis, 25 Juni 2020
Lowongan Kerja Shopee Juni 2020
1. Customer Operations Team Leader (based in Yogyakarta)
Job Description
- Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
- Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
- Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
- Proactively resolve special cases by escalating to respective divisions accordingly.
- Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Minimum Qualifications
- Minimum Diploma's degree from reputable university.
- 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader.
- Preferably with experience of multi-interface; face-to-face, call, and email.
- Strong skills in communication, logical thinking, and problem-solving.
- Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
- Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
2. Customer Service Jakarta (Contract-based)
Job Description
- Handle customer inquiries from sellers and buyers through call, social media or email
- Manage and resolve customer related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
Minimum Qualifications
- Min. Diploma degree from any major
- Min. 6 months experience as Customer Service or Call Center, fresh graduate are also welcome to apply
- Strong communication skills & customer-oriented
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Willing to work in shift and has big interest working in e-commerce company
- Willing to work in contract-based for 3 months
- Able to join immediately
Apply
Catatan
- Lowongan ini hanya dapat di Apply via situs shopee career dan Kalibrr
- Lowongan ini akan hilang dari list jika posisi sudah terisi atau lowongan sudah ditutup