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Lowongan Kerja Shopee Juni 2020 (Customer Operation Leader, Customer Service)

Lowongan Kerja Shopee Juni 2020

1. Customer Operations Team Leader (based in Yogyakarta)

Job Description
  • Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
  • Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
  • Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
  • Proactively resolve special cases by escalating to respective divisions accordingly.
  • Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.

Minimum Qualifications
  • Minimum Diploma's degree from reputable university.
  • 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. 
  • Preferably with experience of multi-interface; face-to-face, call, and email.
  • Strong skills in communication, logical thinking, and problem-solving.
  • Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
  • Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

2. Customer Service Jakarta (Contract-based)

Job Description
  • Handle customer inquiries from sellers and buyers through call, social media or email
  • Manage and resolve customer related issues and escalations
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Minimum Qualifications
  • Min. Diploma degree from any major
  • Min. 6 months experience as Customer Service or Call Center, fresh graduate are also welcome to apply
  • Strong communication skills & customer-oriented
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Willing to work in shift and has big interest working in e-commerce company
  • Willing to work in contract-based for 3 months
  • Able to join immediately

Apply



Catatan
  • Lowongan ini hanya dapat di Apply via situs shopee career dan Kalibrr
  • Lowongan ini akan hilang dari list jika posisi sudah terisi atau lowongan sudah ditutup

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